Q: What is an Escape Room?

A: REAL-LIFE ESCAPE ROOM GAMES ARE A TYPE OF LIVE GAME action WHERE PLAYERS ARE LOCKED IN A ROOM WITH OTHER PARTICIPANTS AND HAVE TO USE ELEMENTS OF THE ROOM TO SOLVE A SERIES OF PUZZLES, FIND CLUES, AND ESCAPE THE ROOM WITHIN 60 MINUTES.

Q: How old do I have to be to play?

A: ANYONE CAN PLAY, BUT PLAYERS UNDER THE AGE OF 15 MUST BE ACCOMPANIED BY AN ADULT.

Q: When can I schedule an escape game?

A: GAMES MUST BE BOOKED AT LEAST AN HOUR IN ADVANCE OR RESCHEDULED 24 HOURS IN ADVANCE. WE SUGGEST THAT YOU ARRIVE AT LEAST 15 MINUTES BEFORE YOUR SESSION FOR YOUR BRIEFING AND INTRODUCTION.

​Q: Do you issue refunds?

A: WE DO NOT ISSUE REFUNDS FOR BOOKED GAMES, BUT YOU MAY RESCHEDULE UP TO 24 HOURS BEFORE YOUR BOOKED SESSION.

Q: What happens if we can’t solve any of the puzzles?

A: During your game, you can ask for up to three clues from the Game Master, so don’t panic if you get stuck!

Q. Are we really locked in the room?

A: No! You are able to exit the room at any time, but the game will go on without you.

Q: Can I take pictures inside the room?

A. Photographs and video recordings are not allowed in the rooms. We put a lot of time and effort into the design and construction of our rooms, so we don’t want to spoil anything for players who haven’t gone yet.

Q: Will other people be in the room with us?

A: If you want a private experience, you can book an entire room, which will allow you to have up to 10 people. If you don’t book the entire room, there’s a strong chance that others will book the other available spots. But that’s okay; the potential of meeting and playing with new people is awesome and adds to the overall experience.